Customer service charte

1.COMPANY DATA
Ampurdan Bus is engaged in regular and charter trasnport of travelers, mainly nationally but also internationally.

The company was founded in 1900.

Nowadays, Ampurdan Bus, has the rights of the line between Figueres and Vilajuïga (Vilamaniscle, Garriguella, Vilajuïga, Pedret i Marzà, Delfià, Rabós, Mollet de Peralada, Espolla, St. Climent de Sescebes, Capmany, Masarac, Vilarnadal, Vilanova, Peralada, Cabanes i Vilabertran.)

Our company has a quality management system and the environment certificate according to those standards:

• UNE – EN   ISO9001: 00
• UNE – EN   ISO14001:04
• UNE – EN   13816:03

One of the mainly challenges of Ampurdan Bus is that passengers of our lines have all the possible comodities. (Good service, good buses...).

Our office is in:
C/ Marignane,2
17600 Figueres
Girona
Telephone; +34 972 50 23 83
Fax: +34 972 526 147
E-mail : info@ampurdanbus.com
Web: www.ampurdanbus.com

2.SERVICES THAT OFFER OUR COMPANY
Our company has been offering their services more than a hundred years ago, we have done that, with great effort and will.

The experience has given us the opportunity to offer you:

 

• REGULAR SERVICES IN URBAN TRANSPORTATION. (FIGUERES-VILAJUÏGA)
• CHARTER SERVICES
• SCHOOL DAY TRIPS
• END OF SCHOOL TRIP/ POST GRADUATION TRIPS
• TRAVELS AND TRIPS
• NATIONAL AND INTERNATIONAL CIRCUITS
• OCASIONAL GROUPS 

3.SUGGERIMENTS / QUEIXES / RESERVA DE PLAÇA

• In the email : info@ampurdanbus.com
• In the office: 

C/ Marignane 2
17600 Figueres

• Telephone: +34 972 50 23 83 – Fax: +34 972 67 56 57

For any doubts, you can call us at +34 972 50 23 83 from 08.00 h am to 13.00 h pm and from 15.00 h pm to 18.00 h on working days.

4.RULES
Our company has basic rules, as well as the regulation transport.

COMPANY

The company promises to:

• Treat their passengers on respect.
• Not to exceed the legal number of passengers on our buses.
• Drop off passengers so close to the curb as possible.
• Drivers must be puntual, responsibles...
• The company has no obligation to have change of €50 or more.
• Have buses for guests with limited mobility on regular lines. (We would appreciate an advance warning of 24 hours for the use of this service).
• Have a fleet of vehicles with a maximum of 7 years.
• On date 11 January 2010 our antiquity of vehicles on regular lines is of 4,5 years.
• If Ampurdan Bus has a delay exceeding 15 minutes (if it is not for a major cause), we will give the money of the ticket back.
• Our company has vehicles in reserve if there is any breakdown or daly.

PASSENGERS 

• All passengers must have a ticket that can be purchased at the office, at the driver, in all councils of every village, and the payments will always be done in cash in the places mentioned above.
• It is obligatory to use seat-bealts.
• Those under 10 cannot get on the bus unless accompanied by an adult.
• Strollers will be on the boot.
• In short trips it is prohibited:
• Drinking
• Smoking
• Eating
• Shouting.
• Any passenger who is a danger to others won’t be able to take the bus. 
• Animals are not allowed, only guide dogs.
• Those under 4 won’t pay the ticket on regular lines.
• The tickets can only be payed in cash.
• There are travel cards for 10 journeys; the price depends on the destination.
• Travel cards will be valid for a year.